Market research firm J.D. Power released a series of surveys comparing national banks. One in Charlotte stands out.

Bank of America ... speaking with customer service by phone. History of CFPB settlements. The Consumer Financial Protection Bureau has brought multiple lawsuits against Bank of America in the ...

Here are the rankings assigned to Charlotte’s big three banks, Wells Fargo, Truist and Bank of America. The American Customer Satisfaction Index Survey released results on how participants feel ...

Customer satisfaction with banking and credit card digital platforms is at an all-time high, but apps and websites are ...

Truist Financial Corp. (NYSE: TFC), Bank of America Corp. (NYSE: BAC) and Wells Fargo & Co. (NYSE: WFC) continue to fall short for customer satisfaction, according to a recent 2024 J.D. Power study.

Charlotte-based Bank of America, tied again this year with Chase Bank at the top of the national banks category. But both banks slipped 1% in customer satisfaction with a new score of 80 compared ...